PURPOSE OF THE ROLE

To provide high quality, proactive and experienced PA support to a team of partners and fee earners.

DUTIES

• Work collaboratively with all Finance teams to proactively support fee earners' financial performance including client billing and reports, management of matter balances and working capital
• Work closely with Business Development to support fee earners on organisation and attendance of events and conferences; CRM administration; production of and updating fee earner CV's; using the Business Development hub and credentials database; assisting with bids, tenders and pilots
• Where your allocated fee earner is a Client Relationship Partner (CRP) for a Client Universe Client, assist the Business Development team with organising and attending core team and relationship meetings; organisation and attendance of events; assist with compiling regular client reports as required
• Undertake all matter management processes, applying correct rates at opening, prompt preparation of engagement letters, matter specifications and liaising with the Business Acceptance Unit as required
• Conflict check and Client Due Diligence processes, accurately completing the end to end Client Matter Inception (CMI) process whilst adhering to Firmwide best practice protocols
• Ensure all file management processes are undertaken correctly by identifying matters for closure, bills are paid, clearing client balance, WIP and archiving completed files
• Comprehensive diary management including forward planning, proactive travel and meeting arrangements, identifying meeting clashes and resolving independently where appropriate
• Identifying and recommending cost efficient options for complex travel arrangements
• Ensure all meeting requirements are identified and actioned, including proactive preparation of meeting packs, itineraries, room and hospitality resource
• Utilise the Cube on all administrative tasks, taking ownership to ensure tasks are completed and delivered to fee earners in a timely and accurate way
• Delegate appropriate tasks to Document Production including pitch and tender documents, conversion and amendment of legal documents and transcripts
• Demonstrate technical competency in order to support fee earners, identify and address knowledge gaps to fulfil all elements of the role
• Adheres to the firm's risk and compliance policies and procedures and raises any issues or queries promptly with the relevant Partner and / or Risk and Compliance
• Successfully completes, on time, all compulsory firm training and returns all complaints and claims questionnaires

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED (BESPOKE TO ROLE)

• Excellent verbal and written communication skills, with appropriate and effective use of grammar and punctuation
• Three years' experience (or equivalent) gained within a comparable environment and at an appropriate level
• Willingness to work flexibly to meet client needs
• High degree of competence in the use of Microsoft Office suite
• Proven experience of exceptional client service
• Detail focussed and experience of working in a fast paced office environment
• Ability to work effectively and collaboratively as a member of a team, as well as being able to work independently
• Commitment to exceeding expectations and goals