PURPOSE OF THE ROLE

The HR Project Support Advisor will provide practical project and administrative support within the HR Operations team, predominantly supporting a project to transition a number of the firm's non-UK payrolls from existing outsourced providers to a newly appointed single supplier. 

Working closely with the project team including HR and payroll colleagues, local office contacts and external suppliers, the role will help ensure that information is gathered, documentation is maintained, data is checked and project activities are coordinated accurately and on time. 

This is a varied and busy role requiring strong organisational skills, attention to detail and a proactive approach. The role holder will support activities across the project lifecycle, from initial information gathering and preparation through to testing, implementation and handover, alongside other HR Operations project work as required.

THE TEAM

This role sits within our Human Resources team, based across London, Manchester, Leeds, Edinburgh, Dubai, Dublin, Amsterdam and Warsaw and supporting the business internationally. The HR function includes Learning and Development, Reward, Resourcing, HR Operations, HR Business Partnering, Early Careers and Responsible Business. 

AG prides itself on continual improvement and innovation. This is a varied, fast-paced role within an inclusive, collaborative and friendly team. 

We are committed to having a diverse team and actively encourage applicants from diverse backgrounds and communities. We have a number of inclusion initiatives and employee networks that provide space to discuss the differences that make us who we are and the ways in which we can celebrate this at AG. 

All HR Operations teams work together to provide clear communications and coordinated handovers, supporting the growing firm and delivering consistently high-quality experiences. 

DUTIES

The following list of duties is not exhaustive but gives a flavour of the responsibilities:

PROJECT COORDINATION AND ADMINISTRATION 

• Support the project team with the day-to-day coordination of project activities, milestones and deadlines.
• Monitor outstanding tasks and dependencies, highlighting delays, gaps or issues promptly.
• Maintain an organised project document repository, with clear version control and an accessible record of key decisions.
• Arrange project meetings and workshops where required, prepare agendas and materials, record decisions and actions, and produce clear progress updates for the project team and relevant stakeholders. 

INFORMATION GATHERING AND DOCUMENTATION 

• Gather and collate information from HR and payroll colleagues, local office contacts and existing suppliers.
• Coordinate requests for information and returns, making requirements and deadlines clear and following up on outstanding responses.
• Review documentation for completeness and consistency, identifying missing information or points requiring clarification.
• Support the documentation of current payroll processes, payroll calendars, responsibilities and country-specific requirements.
• Help prepare and maintain process notes, implementation documentation and handover materials.
• Apply appropriate document naming conventions, version control and document retention requirements.
• Maintain a clear audit trail of information received, changes made and decisions taken. 

DATA PREPARATION AND CHECKING

• Support the collection and preparation of employee and payroll data using agreed templates and secure processes.
• Check data for completeness, accuracy and consistency, identifying discrepancies, omissions or duplicate records.
• Work with relevant colleagues to investigate queries and coordinate corrections.
• Maintain records of data queries, changes and outstanding items so that progress can be tracked.
• Handle confidential employee and payroll information carefully, following the firm's data protection and information security requirements.
• Ensure that changes to data are supported by an appropriate audit trail.
• Escalate material data quality concerns or unresolved differences to the project lead or appropriate payroll specialist. 

TESTING AND IMPLEMENTATION SUPPORT 

• Support the preparation and coordination of testing activities, including test scenarios, schedules and supporting documentation.
• Carry out agreed data and process checks under the guidance of payroll specialists and the project lead.
• Support parallel payroll testing by collating results, recording differences and coordinating their review by the appropriate specialists.
• Maintain testing and issue logs, track follow-up actions and support retesting where required.
• Coordinate the collection of evidence and approvals from the relevant owners to support implementation readiness.
• Assist with implementation activities, post-implementation issue tracking and the handover to ongoing operational teams.
• Ensure that testing evidence and final decisions are retained in the agreed project repository. 

STAKEHOLDER AND SUPPLIER COORDINATION 

• Act as a day-to-day coordination point for agreed project queries and information requests.
• Liaise with existing suppliers and the new provider to coordinate documentation, data requests and agreed actions.
• Build effective working relationships with colleagues across countries and functions, taking account of different working arrangements and time zones.
• Provide clear progress updates and direct technical or country-specific payroll queries to the appropriate specialist.
• Support the preparation of project communications and practical guidance for affected colleagues.
• Maintain clear records of supplier requests, responses, decisions and dependencies. 

WIDER HR OPERATIONS SUPPORT 

• Provide coordination and administrative support to other HR Operations projects and improvement activities as priorities require.
• Identify opportunities to simplify project administration, improve documentation and strengthen data quality.
• Capture lessons learned and support improvements to future project delivery.
• Support effective handovers from project activity into established HR Operations processes. 

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED (BESPOKE TO ROLE)

ESSENTIAL 

• Experience in a coordination or administrative role within HR, payroll, operations or a project environment. 
• Strong organisational skills, with the ability to manage multiple activities, competing deadlines and changing priorities.
• Excellent attention to detail and a methodical approach to reviewing documentation and checking data.
• Confidence using Microsoft Excel to organise, filter, compare and validate information.
• Clear written and verbal communication skills, including the ability to explain requests, follow up constructively, and raise discrepancies, missed deadlines and project risks.
• A proactive approach to resolving queries, progressing actions and identifying when support or escalation is needed.
• The ability to work collaboratively with a range of internal and external stakeholders.
• Sound judgement and discretion when handling sensitive and confidential information.
• A willingness to learn new processes, systems and terminology, and adapt as the project develops.
• The ability to maintain accurate records and follow actions through to completion. 

DESIRABLE 

• Experience supporting a payroll transition, HR system implementation or supplier change project.
• Familiarity with payroll processes, employee data or outsourced service arrangements.
• Experience coordinating activities across multiple countries or offices.
• Experience maintaining project trackers, action logs, issue logs, testing records or process documentation.
• Intermediate Excel skills, including lookup formulas such as XLOOKUP, pivot tables, conditional formatting and data-comparison techniques. Familiarity with project tools such as Microsoft Planner, Microsoft Project, SharePoint or structured Excel trackers.
• Experience using Workday, CloudPay or another HR or payroll platform. 

APPROACH AND WORKING STYLE

• Organised and dependable, with a focus on following tasks through to completion.
• Comfortable moving between detailed data work, documentation and stakeholder coordination.
• Curious and willing to ask questions where information is unclear or inconsistent.
• Flexible and responsive in a busy project environment.
• Collaborative, with the confidence to follow up on outstanding actions and raise concerns promptly.
• Confident in communicating deadlines and requirements to colleagues and suppliers.
• Willing to raise risks, errors, gaps and concerns promptly.
• Able to distinguish between coordination responsibilities and matters requiring specialist payroll or technical input. 

THE FIRM

Our story of international growth is built on a performance mindset, innovation and true collaboration. We believe results follow relationships, so we work closely with each other and develop deep client connections to deliver.

Our award-winning culture balances high standards and hard work with genuine care – looking out for each other, supporting professional development in a down-to-earth and inclusive environment. We do the right things in the right ways, combining commercial excellence and innovative thinking with teamwork.

AG is an equal opportunity employer and we do not discriminate on the basis of a person's gender, ethnicity, disability, sexual orientation or any other protected characteristic. We are committed to having a diverse team and actively encourage applicants from diverse backgrounds and communities, particularly those from underrepresented demographics. We want our recruitment practices to be as inclusive as possible, so please let us know if you need us to make any reasonable adjustments during the application or interview process to help you perform to your best.