PURPOSE OF THE ROLE

As a key member of the wider IT Training team, reporting to the Senior IT Training Manager, you will play a vital role in advancing Addleshaw Goddard's strategic objectives by designing, developing and delivering specialist AI and IT training solutions.

The AI & Digital Training Specialist will develop the Firm's AI and digital capability by helping colleagues use approved technology effectively, responsibly, securely and with confidence. The role is focused on learning, business upskilling and adoption support, rather than the technical evaluation or procurement of new tools. 

Working with legal practice groups and Business Services teams, the post holder will identify learning needs, translate business challenges into practical training interventions and provide ongoing support that helps colleagues embed AI and digital skills into their day-to-day work. This position requires flexibility, as you may occasionally need to work from any of our UK and European offices to meet service demands.

THE TEAM

The Addleshaw Goddard IT Training Team is a key resource supporting 3,200+ employees globally. As the Firm continues to grow and invest in AI and digital capability, we are looking for an AI & Digital Training Specialist to join our dynamic, customer-focused team. 

In this role, you will lead practical learning on AI literacy, responsible use, effective prompting, AI agent skills and productivity improvement. You will also support wider IT training priorities, including Microsoft 365, in-house applications and project-specific solutions, helping colleagues become proficient and confident in the technologies they use daily. 

You will need to be a self-starter who is comfortable working independently and collaboratively, able to build trusted relationships across the Firm and enthusiastic about helping people develop practical, sustainable digital skills.

WHAT TO EXPECT IN THIS ROLE

The following list is not exhaustive but outlines the core responsibilities of the role. 

AI LITERACY, AWARENESS & RESPONSIBLE USE 

• Lead the development and delivery of structured AI learning for colleagues at different roles, levels and stages of confidence.
• Deliver practical learning on AI literacy, opportunities, limitations, responsible use, information handling and appropriate human oversight.
• Explain complex AI concepts in plain language and relate learning to realistic workplace activities.
• Create clear guidance, quick reference materials, videos, eLearning and self-service resources that reinforce safe and effective practice. 

EFFECTIVE PROMPTING & AI ASSISTED WORKING 

• Deliver specialist training and coaching in effective prompting, including how to provide context, define outcomes, improve responses and check output quality.
• Develop role-based examples, exercises and reusable learning materials for different departments.
• Help colleagues apply AI to tasks such as drafting, summarising, analysing, preparing, organising and improving written work, within approved policies and controls. 

AI AGENT LEARNING & SUPPORT 

• Design and deliver learning on the appropriate creation, configuration and use of AI agents within the Firm's approved environment.
• Provide hands-on workshops, demonstrations, and coaching for colleagues developing agent skills.
• Help users define an agent's purpose, instructions, knowledge sources, testing approach, boundaries and human review requirements.
• Signpost technical, governance or risk matters to the appropriate specialist teams where they fall outside the training remit. 

BUSINESS UPSKILLING & DEPARTMENTAL SUPPORT  

• Partner with departments to understand their work, capability gaps, learning priorities and barriers to adoption.
• Identify practical learning opportunities and business scenarios where improved AI or IT skills could support productivity and service delivery.
• Develop tailored learning plans, workshops and resources that reflect departmental roles, workflows and levels of digital confidence.
• Provide coaching, floor-walking, drop-in sessions and post-training support to help colleagues apply learning in practice.
• Build networks of champions and encourage peer learning, knowledge sharing and consistent good practice across the Firm. 

LEARNING DESIGN, DELIVERY & EVALUATION 

• Complete training needs analysis and convert findings into clear learning objectives and suitable delivery approaches.
• Design inclusive, accessible and engaging instructor-led, virtual, blended and self-directed learning experiences.
• Maintain accurate and current training materials, facilitator notes, exercises, knowledge articles and learning records.
• Gather learner and stakeholder feedback, assess learning outcomes and use evidence to improve content and delivery.
• Monitor participation, confidence and application of learning, producing clear updates on activity and impact. 

WIDER IT TRAINING & CHANGE SUPPORT 

• Deliver training and support for Microsoft 365, in-house applications and other business-critical systems when required.
• Contribute to project and change activity through training needs analysis, learning design, communications and user adoption support.
• Work flexibly across the IT Training team to strengthen service resilience, share knowledge and maintain delivery capacity.
• Support learners through coaching and constructive feedback, adapting delivery for different roles, abilities and learning preferences. 

TRAVEL REQUIREMENTS 

• Travel to UK offices and occasionally international locations to deliver onsite training and support, based on business needs.

YOUR AREAS OF KNOWLEDGE AND EXPERTISE

Any successful applicant will need the following skills and competencies: 

ESSENTIAL 

• Strong experience designing and delivering IT, digital or technology learning in a professional services or corporate environment.
• Practical understanding of generative AI and its workplace application, including AI literacy, responsible use and effective prompting.
• Experience identifying learning needs and developing targeted learning solutions for different audiences.
• Excellent facilitation, presentation, coaching and written communication skills.
• Ability to explain technical concepts clearly and relate them to practical business activities.
• Experience creating high-quality learning materials across instructor-led, virtual and digital formats.
• Strong stakeholder engagement skills and confidence working with colleagues at all levels, including senior stakeholders and Partners.
• Excellent time-management and organisational skills with the ability to manage competing priorities.
• A collaborative, service-focused approach and a commitment to continuous learning. 

DESIRABLE 

• Experience in training colleagues on the use of Microsoft 365 Copilot, Copilot Studio, other approved AI capabilities, and legal AI technologies.
• Experience in supporting and upskilling learners in AI agent creation and low-code, user-led automation.
• Experience creating blended learning, eLearning, video or microlearning using tools such as Articulate 360 or Canva.
• Knowledge of accessibility and inclusive learning design.
• A relevant training or learning qualification, such as TAP, CIPD, Microsoft Certified Trainer, Level 3 Award in Education and Training, PTLLS or equivalent.
• Knowledge of legal or wider professional services environments. 

OUR FIRM

Addleshaw Goddard is a place where you are valued, encouraged, and challenged to fulfil your potential in a supportive and collegiate environment.  Our culture of improvement, growth and collaboration delivers results, drives innovation, and rewards ambition. 
We not only provide technical excellence and experience but, crucially, demonstrate real insight into our clients and what really matters to them and as such we are natural choice for FTSE100 clients and their equivalents in other markets.

Our success has been built by people from the widest range of backgrounds, locations, and perspectives. We have several employee networks that provide space to discuss the differences that make us who we are and celebrate this at AG.