PURPOSE OF THE ROLE

We are looking for a Onboarding Coordinator Team Lead to join our dynamic Operations Team. The right candidate will have the opportunity to support the Onboarding Operations Manager across projects involving the Onboarding department and the wider Business Services function. You will also be responsible for the day to day management of the Apprentices to ensure that they are supported through their studies and help us maintain our high quality level of service to the business.

THE TEAM

The Onboarding team at Addleshaw Goddard helps set new clients up to work with the firm. Their role is to collect key information and make sure everything is correct before any legal work begins. This includes verifying the client, the work they do and making sure everything is legally compliant, especially regarding conflicts of interest and rules to prevent money laundering. The team also makes sure all the information is organised so that lawyers can start helping the client quickly.

The functions of Onboarding are: 
●    Conflicts: The Conflicts team checks to make sure that the firm can work for a new client without issues or clashes with other clients. For example, is the firm helping someone else who might be on the opposite side of a legal case?
●    Financial Crime & Sanctions: This team protects the firm from illegal activities like money laundering (attempts to hide money made from crime) and makes sure the firm follows rules about working with certain people or countries.
●    Operations: This team is responsible for the maintenance of the Intapp Intake system and the administrative tasks required to ensure that the workflows of the Onboarding Team are efficient.

WHAT TO EXPECT IN THIS ROLE

As an Onboarding Coordinator Team Lead, you will support three apprentices with their day-to-day duties as well as taking on more technical tasks. Your duties will include;
•    Line manager support for Apprentice Co-Ordinators – assisting with HR responsibilities e.g. Annual Leave, Sick Leave and support with their BPP Level 3 Business Administration qualifications.
•    Support Study Leave/Annual Leave Co-ordinators Tasks – this may involve stepping in to tasks as part of maintaining Onboarding Operations duties and responsibilities.
•    Sanction Searches – performing the required searches for Sanctions updates from Regulators in jurisdictions where the firm operates.
•    Resolve Errors with Intapp Requests – sometimes Requests have been completed incorrectly resulting in an error, resolving these will be done with support from the Onboarding Operations Manager and IT Finance Systems Team.
•    Support the continuous improvement process for the Intapp system – collate, investigate and deploy regular change and improvements from the Onboarding Team and the wider business.
•    Price Sensitive Information Barrier Report/Insider List maintenance – protecting our clients confidential information is paramount and this role ensures that information protections are implemented promptly and maintained.

You will be supported through your development and encouraged to pursue projects and development opportunities which are of personal interest.

AREAS OF KNOWLEDGE AND EXPERTISE

There are some qualities we would like you to bring to this role. Please don't be put off if you don't meet all of them, we will help you to build your skillset.

●    Good Communication: You can speak and write clearly, and you're happy to ask questions or explain details.
●    Leadership: You can demonstrate putting yourself in positions of responsibility and motivating others to achieve shared goals 
●    Organised: You keep track of tasks and manage time well, even when things get busy.
●    Problem Solver: You like finding solutions to challenges and aren't afraid to try new ways of working.
●    Attention to Detail: You check your work to make sure information is accurate and nothing is missed.
●    Willing to Learn: You're open to learning new skills, including using new technology/AI tools over time.
●    Confidentiality: You understand the importance of keeping information private and safe.
●    Customer Focused: You want to help clients and colleagues, creating a smooth experience.

You will be supported through your development and encouraged to pursue projects which are of personal interest.

OUR FIRM

Our story of international growth is built on a performance mindset, innovation and true collaboration. We believe results follow relationships, so we work closely with each other, and develop deep client connections to deliver. 

Our award-winning culture balances high standards and hard work with genuine care – looking out for each other, supporting professional development, in a down to earth and inclusive environment. We do the right things in the right ways, combining commercial excellence and innovative thinking with teamwork. Together, we deliver excellence, achieve stand out solutions, and enable career-defining opportunities.